Shipping & Support
Shipping & lead times
Most custom Gelpax orders ship in 10 business days or less after artwork proof approval. If your order has a deadline, call before checkout and we will help confirm the best path.
Custom orders
Ship in 10 business days or less after proof approval
Shipping cost
$15.00 per box flat rate
No free-shipping threshold
Rush orders
Call before ordering if timing is tight
Custom production timeline
Most custom printed orders ship in 10 business days or less after your artwork proof is approved. Many orders move sooner when artwork is ready and the order details are clear.
Rush options available
Have a clinic launch, event, or patient deadline? Call before placing the order so we can review product size, quantity, artwork, and the date you need it.
Trackable delivery
Orders ship with trackable delivery through carriers such as FedEx and UPS. Shipping is billed at $15.00 per box, and tracking is provided once your order leaves production.
How the timeline works
Your order moves fastest when proof approval is quick
Custom gel packs are made after your proof is approved, so the fastest way to stay on schedule is to place the order, send artwork promptly, and review your proof when it arrives.
Place your order
Choose your gel pack size, quantity, and any custom printing options.
Send your logo
After checkout, send your artwork so the Gelpax team can prepare your proof.
Review your proof
You will review the artwork proof before anything goes into production.
Approve production
The 10-business-day custom production timeline starts after proof approval.
Ships with tracking
Your order ships with trackable delivery once production is complete.
Shipping questions we answer most often
When does the 10-business-day timeline start?
For custom printed orders, the production timeline starts after your artwork proof is approved. Most custom orders ship in 10 business days or less after proof approval.
Can Gelpax rush an order?
Rush options may be available depending on the product, artwork, quantity, and deadline. If timing is tight, call before placing the order so we can confirm what is realistic.
How much does shipping cost?
Shipping is a flat $15.00 per box. If your order ships in multiple boxes, the shipping total is $15.00 multiplied by the number of boxes.
Will I receive tracking?
Yes. Gelpax ships with trackable delivery through carriers such as FedEx and UPS, and tracking is provided when your order ships.
Can you ship to a clinic, office, or event address?
Yes. You can ship to a business, clinic, office, or approved event address during checkout. For time-sensitive event orders, call first so we can review timing.
Do sample packs follow the same timeline?
Sample packs are not custom production orders, so they usually move faster than printed bulk orders. Custom printed orders require artwork proof approval before production begins.
Need a real timeline for your order?
If your order has a deadline, call Gelpax directly so you can confirm the best size, order volume, and timing before checkout.