Faq

Hello,

How can we help you?

Feel free to give us a call

Give us a call and speak to a real person within 60 seconds.

888-247-7459 ex 103 for customer service and sales.

Do you offer free shipping?

Yes we do offer free shipping within continental US and Canada. There are actually no additional charges for artwork setup, full color print, or colored gel either.

How do I send you my artwork?

On the order form there is a place to upload your logo. The higher resolution it is the better it will turn out. We accept jpg, pdf, eps, png, you name it.

How do I pay for the order?

Once you place your order on the order form we review what you asked for and send you an invoice with a payment link for the total. You can pay through this payment link, it's similar to paypal. We accept visa, mastercard, and amex and we will need payment before we begin production

Do you offer refunds for faulty product?

In the rare event that some of your Gelpax aren't what you expected, or if they're damaged, we will replace the damaged ones or in most cases the entire order. Keeping our clients happy is what matters most to us.

Do you print on the surface of the gel pack?

No we print on a clear plastic film that goes inside the gel pack. This way it will never rub off and your logo will be there forever.

How long does it take to get my order?

Our lead time is 5-10 business days as all of our products are made to order. In rare cases with very large quantities lead times will be longer.

Can you do custom shapes and sizes?

We are absolutely able to do custom shapes and sizes. Contact us at 888-247-7459 ex 101 to chat about your projec

Feel free to give us a call

Give us a call and speak to a real person within 60 seconds.

888-247-7459 ex 103 for customer service and sales.

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